F.A.Q - Dalaman Airport Transfers-Private & Shuttle Transfers Dalaman Express

F.A.Q

Dalaman Airport Transfers - Frequently Asked Questions

  • - Amendments to your booking Cancellations
    Should you wish to change any information details ie. flight number, flight timings, accommodation name or address, mobile number please do this by contacting our Uk office. If you wish us to make a change there may be an administration charge. Please see our Terms and Conditions.
    If you wish to change arrival or departure dates, resort, passenger numbers, or vehicle size details in your booking, please email: admin@dalamanexpress.com 
    Please see our Terms and Conditions for more details.
    To cancel a booking you can do this by contacting us up to 3 days before departure and there will be no charges. Please see our Terms and Conditions for more details.
  • - Booking Your Transfer

    If the route you want isnt available to book online this means that we currently dont offer that route. We are constantly expanding the areas we cover, so check back with us again in the future and it may have become available to book. Alternatively, you can always call us to query your destination or send us an email at admin@dalamanexpress.com


    Payment is taken in full at the time of booking. We accept VISA DebitCredit, MasterCard, and Debit by paypal. Switch and Solo can be used by using Paypal payment gateway.. Surcharges may apply and will be detailed during the booking process.

    Details to Include on your booking:

    Total number of passengers- please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book a private transfer vehicle for at least five people.

    Overseas accommodation address- in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so we need the full address to avoid confusion.

    Mobile Phone Number- This is really useful, if we need to get hold of you once your journey has begun or during your stay. You can also register to receive confirmation of your return transfer details by text.

    Booking Confirmation:

    When you confirm your booking and payment is taken, your booking reference number will appear on screen with the option to print it before you exit our site. You'll then automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer. This will also detail instructions about what to do on arrival and how-to reconfirm your return transfer.

    It's essential that you take your booking confirmation with you on your transfer. This must be shown to the driver or our representative before you can board your transfer vehicle. In fact, we recommend you take two copies - in some destinations the transport operators have to collect a copy of your booking confirmation as proof of purchase for legal reasons.

  • - Changes to your transfer
    If you need to return home urgently, please call us on the emergency number detailed on your booking confirmation. If we can rearrange your return transfer, we will, but, if we have to make new arrangements, we will charge you for these. You may be able to reclaim this cost from your travel insurance. If you need more assistance, we recommend you contact your travel insurance provider to help make arrangements to get you home.
    If the airline or holiday company you're travelling with ceases trading during your trip:
    Please ring the emergency number on your booking confirmation as soon as you realise there is a problem. If we can make alternative arrangements for your return transfer to fit in with your new flight or accommodation details, we will. If there is any charge for this, you may be able to reclaim this on your travel insurance, so make sure you get a receipt for any costs incurred.
  • - Delays
    On your arrival
    Wherever possible, we monitor flight arrival times for delays. However, it really helps, if you can ring the emergency number on your booking confirmation when you land. If you have booked a private transfer, this will help us to get your driver to you as soon as possible.
    If you have booked a shuttle transfer, you'll be allocated to the next available departure with seats available. Please note that this might not be for several hours.
    On your return
    If there is a flight delay, we will pick you up as originally scheduled and will take you to the airport where you will have to wait until your flight departs. We regret we are unable to reschedule your return transfer, if there is a delay to your flight.
    If there is a delay to your return transfer due to weather, roads being blocked, etc., we'll inform you as soon as we know. We will operate your return transfer as soon as the roads are clear.
    ICR Travel regrets that we cannot be held responsible for any costs incurred due to a flight delay or missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond our control.
  • - Flight Cancellations
    ICR Travel regrets that we cannot refund transfers due to the cancellation of a flight. If you need to cancel the booking, please email admin@dalamanexpress.com confirming the reason for the late cancellation. We'll then issue you with a cancellation invoice that you may use to make a claim on your travel insurance.
    If you cancel your outbound flight and still require your original return transfer, please contact us at admin@dalamanexpress.com If you book a new outbound flight out, we can try to arrange a new transfer for you on arrival for which you will be charged, but you'll be able to keep your original return transfer.
  • - Insurance
    We recommend you take out holiday insurance to cover you and your party for any delays or events that may affect your transfer service.
  • - Lost Property
    Arrival Transfer:If you leave property in a transfer vehicle on arrival, please call the emergency number provided on your booking confirmation. Depending on your destination, we may be able to help trace your property, or put you in direct contact with the transfer provider, so you can try to trace the property yourself.Any expense incurred in recovering your lost property is entirely your responsibility.In some destinations,we may have to charge you an administration fee of 20.00 GBP, if you need assistance in tracing your property.
    Return Transfer:If you have left items behind on your return transfer, on your return home please email us at admin@dalamanexpress.com with your DalamanExpress/ICR Travel booking reference and details of the items you've left in the vehicle. We'll endeavour to trace your property and, if found, return it to you as quickly as possible.We will charge you an administration fee of 20.00 GBP for this service, plus the cost of postage for returning your items to you.
    ICR Travel regrets that we cannot be held responsible for items left on our vehicles that cannot be found.
  • - Luggage Allowance
    Standard Luggage Allowance
    The standard luggage allowance is one piece of hand luggage and one small suitcase/holdall only per person and should not exceed 70cm x 40cm x 20cm.

    On a shuttle service there is no additional charge for push chairs and manual fold-down wheelchairs or for small sports equipment such as tennis rackets.

    On a private transfer, if you are bringing push chairs or fold-down wheelchairs, please book a vehicle big enough to ensure you and your belongings can all travel in comfort and safety, e.g. if four people are travelling with luggage and a pushchair, please book a vehicle for five or more people.

    Excess Luggage:
    On a shuttle service sports equipment, such as ski or golf bags, surf boards or bicycles, is classed as excess luggage and may be chargeable so please check at the time of booking.

    On a private transfer,if you bring large suitcases or other excess luggage including pushchairs and/or wheelchairs that cannot fit inside the vehicle, you may be asked to pay for a second vehicle on arrival.
  • - Reconfirming Your Return Transfer
    It's essential that you reconfirm the details of your return transfer.

    DEPARTURE INSTRUCTIONS

    Please contact our re-confirmnation line 48 hours prior to your departure, during office hours.
    The supplier will not accept responsibility for missed transfers' flights due to non-confirmation of pick up times.

    Passenger re-confirmation telephone number: 0090 252 417 1151
    24-hour emergency telephone number:0090 555 872 3504

    Office Opening Hours

    Mon to Fri: 09:00 - 18:00

    Weekends 10:00 - 16:00 


    Online- You can log on to your booking 24 hours before your scheduled departure with your ICR Travel Dalaman Express booking confirmation.

    Walk in Office or Call- We have an office in Icmeler,Marmaris where you can come in to confirm your return details. Otherwise, make a local call to numbers above to confirm your departure details and pick up times at 


    Private Transfers
    On your arrival transfer your driver may advise you the time and place you'll be picked up for your return transfer. If not, please call the number on your booking confirmation at least 24 hours prior to your return flight for your pick up details.

    Changes to your accommodation or return journey details
    If you have changed accommodation since your arrival transfer and will be departing from a different place, or,if you change the date or time of your return flight, you must let us know by calling the on your booking confirmation at least 72 hours prior to your original departure date, so we can make new arrangements for your return transfer.

    If you have an accident whilst away and require extra room in your return transfer vehicle e.g. extra seat space to elevate your leg, please contact us on the reconfirmations number on your booking confirmation. You may be asked to pay locally for an additional seat on a shuttle service or for a larger private transfer vehicle. It is your responsibility where appropriate to obtain confirmation from a doctor that you are fit to travel. If you need more assistance, then we recommend you contact your travel insurance provider for help in arrangements to get you home.

    If you do not contact us to reconfirm your return transfer, or to inform us of any changes to your travel arrangements, you could miss your return transfer and possibly your flight home. ICR Travel cannot be held responsible for any costs you then incur in making new arrangements to get home.

  • - Transfer Service Options

    ICR Travel t/a Dalamanexpress.com offer shared shuttle and private transfers within our extensive program.


    Shuttle Transfers
    This is a shared transfer which operates to the main holiday hotels, apartments and complexes, therefore offers you great value for money. There is no limit to the number of people you can book on a shuttle transfer our pricing is always shown per person. ICR Acts as an agent to those providers of the shuttle transfers. The provider company name and details will always be indicated to you at the time of your booking and or on your confirmation document.


    The size of vehicle and transfer time does depend on the number of drop-offs and are entirely dependent on the number of people arriving at a similar time to you and going to the same resort or area. A shuttle transfer could operate in a taxi, minibus or coach. In most destinations there will be no more than a 45 minute wait until the shuttle leaves the airport, however this maybe longer at the popular and busy airports in peak season.


    Please note that shuttle transfers do not operate to private, residential or business addresses.


    Private Transfers
    We always advise on the maximum number of people which our taxis will accommodate, the majority offer space for 4 adults or 2 adults and 2 children, however in some destinations we only offer taxis with a maximum occupancy of 3 adults or 2 adults and 1 child. This is to ensure that you and your party are both comfortable and also that your luggage will fit. Please read the Luggage Allowance Section for full details on luggages.




    Private Minibus Transfers
    These are ideal for the larger family or small groups who want to travel together. Your driver will meet you upon arrival, escort you and your party to your private minibus and transfer you immediately to your accommodation, thus a speedy, efficient and no hassle option.


  • - Transfers for Passengers with Disabilities
    Our shuttle transfers are not suitable for anyone who cannot climb the steps into a coach or minibus. Our drivers are not able to assist passengers onto vehicles.Electric wheelchairs and scooters cannot be transported on any of our shuttle services.

    We do not charge for transporting manual, fold-down wheelchairs, but it is essential that you email us prior to booking a transfer to check if the service you require is suitable and that you email us with your reference number after making a booking, so that we are aware of the requirement.
  • - Travelling with Children
    Shuttles
    On a shuttle service there is no charge for infants who are under the age of two provided they sit on a responsible adults knee, but you must still include them in your booking journey and since your infant will be travelling without a seatbelt, the responsibility of the safety of your children is entirely on you. If a child under two requires a seat they will be charged the full price. For children who are two and above a seat must always be booked at the normal price for the shuttle in question. At times there may be discounted prices for children aged 2 to 12 years old, however this will vary accordingly to the travelling dates and destinations therefore its imperative that at the time of booking you must fully advise us of all infant children and their ages. Childrens' ages will be classed as the age they are on their outbound travel date. The transfer provider does hold the right to double check Childrens' ages on their passport should it be found that they are over the age of 12 but received a childs discount price, the price difference will need to be paid locally direct to the supplier.


    Babychild booster seats:We strongly recommend that you bring your own babybooster seats. We can provide them in some destinations and they will meet the local safety standards but will vary in quality and availability. A supplement maybe payable and you will be expected to fit the baby seat yourself. To book a baby seat, please email admin@dalamanexpress.com with your details and booking reference and well confirm, if this is possible.
  • - Your Transfer
    On arrival, once you have collected your bags and cleared Customs, make your way to the meeting place detailed on your booking instructions. You'll see our driver or representative holding a board with your name and or Dalaman Express or ICR Travel sign. You'll have to show your driver or representative your booking voucher to board your transfer vehicle.

    If you can't find your driver or our representative, please call us on the emergency number detailed on your booking voucher.
    Waiting and transfer times vary, depending on which transfer service you've booked and where you are travelling to. The approximate time your transfer will take is detailed on your booking voucher, but this will vary, depending on traffic, weather conditions and, if you've booked a shuttle service, number of drop-offs on route.

    Drop-off and pick-up points:
    If you've booked a private transfer, you'll receive a door to door service, unless your accommodation is only accessible on foot , in which case we'll drop you off and pick you up as close to your accommodation as possible.
    If you've booked a shuttle transfer, depending on the vehicle access, you will be dropped off at your accommodation, at a nearby accessible hotel, or at a central point in resort. On your return shuttle transfer you'll normally be picked up from the same place as you were dropped off. If this changes, you'll be informed on arrival or when you contact us to reconfirm your return transfer details.

    Comfort breaks:
    There are no comfort breaks on private bookings. Driver will stop only if he is asked by yourself. There maybe comfort stops on shuttle transfers.
    Vehicle size is dependent on availability:occasionally, we may have to provide a larger vehicle than necessary for the size of your party, or two vehicles, instead of one, if you are travelling in a large group, e.g. a party of 14 could travel in two 8-seater minibuses, instead of one 16-seater vehicle.

    You may have to change vehicles, if your accommodation has restricted access, e.g. a larger vehicle may take you from the airport to a central point where you may have to transfer to a smaller vehicle to take you on to your accommodation. 

    All ICR Travel Dalaman Express transfers are no smoking.



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